The British Embassy in Jakarta and Consulate in Bali are part of a world-wide network of 230 Diplomatic Posts, representing British prosperity, security and consular interests overseas. Indonesia and the United Kingdom have a dynamic, strong relationship.
Are you an innovative self-starter? Do you thrive on challenges and set consistently high standards of customer service? If so, we’d like you to apply to join our busy Consular Team in Bali. Based in Bali, but reporting to the Consul in Jakarta, the successful candidate will be responsible for providing Consular assistance and notarial services to British nationals in Bali and Lombok.
Main Duties
- Operational management of the Consulate; line managing two consular assistants; managing the daily consular workload, ensuring effective and efficient delivery of consular services in Bali and Lombok
- Financial management, including receiving and properly accounting for consular fees
- Assist Consul to maintain (and test annually) the Crisis Management Plan, in readiness for any potential crisis
- Develop outreach programme to build and maintain partnerships with local authorities, NGOs etc
- Develop effective preventative communications campaigns aimed at helping British nationals avoid trouble
- Provide consular assistance across the full range of casework, including prisoners, hospitalisations, bereavements and victims of crime; receiving and processing applications for emergency travel documents
- Experience of a similar role in another Embassy, NGO or international organization would be an advantage
- Excellent interpersonal and written and verbal communication skills with a strong customer focus
- Flexible, resilient under pressure and decisive with a proven track record of delivering results to a high standard within tight deadlines
- Personal drive and the ability to be a self-starter as well as a team player Strong time management and prioritisation skills
- Willingness to travel across Indonesia and occasionally internationally as needed
- Willingness to work additional hours as necessary, sometimes unsociable hours during a crisis.
- Excellent English language skills. For candidates with English as a second language, certification at IELTS (or equivalent) level 7 or higher within the last 2 years is required. All skill areas (Writing, Speaking, Listening and Reading) must be IELTS score 6.5 or higher.
- Some knowledge of spoken and written Bahasa Indonesia would be an advantage
- IT proficiency – using MS Office, Outlook and ability to learn Foreign Office systems
- Applicants must be willing to start the employment with a fixed term contract
- Changing and improving – responsive to change; able to help team understand changes and why they have been introduced; suggests ideas for improvements; shares best practice.
- Making effective decisions – uses sound judgement, evidence and knowledge of consular policies/procedures to provide high-quality consular services; supports others to do the same.
- Leading and communicating – adopts a collaborative, engaging and coaching management style; enthusiastic and positive in interactions with others; expresses ideas clearly and sensitively.
- Collaborating and partnering – can create and maintain positive working relationships with wide range of people to deliver services; work effectively with own team and others in wider network.
- Managing a quality service – record of high-quality service delivery; understands customer needs and strives to improve services; manages customer expectations effectively.
- Demonstrating resilience – self-aware of own strengths and limitations; manages self well through challenges or setbacks; asks for support when needed and encourages others to do so.
Please note that incomplete applications will not be taken into consideration. We regret to advise that only shortlisted candidates will be contacted.
Employment offers are subject to successful clearance of pre-employment checks. In relation to this, the successful candidate will need to arrange his/her own Police Certificate.
No accommodation or relocation expenses are payable in connection with this position. Expatriates require an official permit to work in Indonesia. Candidates are expected to make any necessary visa/work permit arrangements with the relevant authorities if successful.
The British Embassy is an equal opportunities employer and does not discriminate on grounds of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation.
